Get Ready for the Holidays Special!

Farewell Dr. Cruz

Our family here at Total Family Healthcare offers their best wishes to Dr. Edgar Cruz as he embarks on his new endeavor of opening his own medical practice. During the next 3 months, Dr. Cruz will be transitioning to a new location here in Clermont, Florida. His last day of employment with Total Family Healthcare was September 18th, 2015. The credentialing process can be lengthy and tedious, but if you would like to locate Dr. Cruz in the near future, please call (586) 322-6240.

Here are the answers to some of the questions you might have.



Where is Dr. Cruz Going?
Dr. Cruz has decided to open his own family medicine practice here in Clermont, the location for his practice has not been chosen yet but we can let you know as soon as he tells us.

Why is Dr. Cruz leaving Total Family Healthcare?
Dr. Cruz has decided to open his own family medicine practice here in Clermont where he can integrate his professional talents with his Christian and Biblical values and principles.

How will I be able to find Dr. Cruz when he leaves Total Family Healthcare?
He has given (586) 322-6240 as a contact number.

What if I have outstanding labs or need a prescription refill?
Don't worry, nothing has changed, all outing labs or orders will still be sent to Total Family Healthcare and placed in your medical chart. You will be notified if you need to follow-up with a provider. Prescription refills work the same way, visit your patient portal and submit a refill request or just give us a call (352) 394-4237.

How can I transfer my records from Total Family Healthcare to Dr. Cruz's new office?
That's easy, just go to your patient portal fill out a medical records request form and the records will be sent directly to his new office once he has given us a location.

What insurances will Dr. Cruz accept?
Dr. Cruz is currently in the credentialing process with all the major carriers, you can check with his new office by calling (586) 322-6240.

Do I have to follow Dr. Cruz to his new location?
No, you always have the right to see any healthcare provider you like. If you would like to remain a patient of Total Family Healthcare our other providers will be happy to see you.

Do I have to leave Total Family Healthcare?
No, you always have the right to see any healthcare provider you like. If you would like to remain a patient of Total Family Healthcare our other providers will be happy to see you.

What if I don't want to follow Dr. Cruz or stay at Total Family Healthcare?
You always have the right to see any healthcare provider you like. If you would like your medical records sent to another provider just go to your patient portal and fill out a medical records request form and the records will be sent directly to any providers office you request.

Total Family Healthcare will continue their commitment and support to all of our patients, as well as our community. Visit our website www.totalfamilyhealthcare.com if you would like to leave us a message or receive an invitation to sign-up for the patient portal. Or as always, please feel free to contact our office at (352) 394-4237, with any healthcare needs, questions, or concerns.